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Support
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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- I see a Job Status error code on my product. What does it indicate?
- How do I scan with Document Capture Pro or Document Capture?
- How do I print with black ink from Windows or my Mac when a color ink pack is expended?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I restore my product's default settings?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I make multiple copies using the product's control panel?
- How do I scan using my product's control panel?
- How do I connect my product to my wireless network using the product's control panel?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I make multiple copies using the product's control panel?
- How do I copy a document or photo using my product's control panel?
- How do I print labels in Microsoft Office?
- How do I set up my product for the fastest printing?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- It takes a long time to copy a document. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- How do I use an answering machine with my fax?
- How do I restore my original fax settings?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I create a header for my faxes?
- How do I send a fax from my product control panel?
- How do I forward a fax I received to another fax machine?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility on my Mac?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How do I add a pause when I enter a fax number on the product's control panel?
- Can I use digital voicemail with my fax?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I print faxes stored in the fax memory when the product has an expended ink pack?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How do I save faxes to my Mac instead of printing them?
- Will I lose faxes if the product is turned off?
- How do I change the baud rate or fax speed on my product?
- How do I save faxes to my Windows computer instead of printing them?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How can I know if there is a fax stored in the product?
- The fax header gets cut off when I send a fax. What should I do?
- How many pages can I store in the fax memory?
- How do I print with black ink from Windows or my Mac when a color ink pack is expended?
- How do I replace the ink packs?
- Which ink packs should I use with this product?
- Which functions are available on my product when an ink pack is expended or not installed?
- Can my product still print if an ink pack is expended or not installed?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which type of paper can I print on?
- Does the type of paper I use make a difference?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- How do I know which paper or media type to select in my product's driver?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- How do I select the paper source in Windows?
- How do I create a custom paper size for my product in Windows?
- My printout is blurry or smeared. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect colors. What should I do?
- My printout contains incorrect characters. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout is grainy when I print from any application. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- My product is printing blank pages. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- How do I scan from a smart device?
- How do I scan to a SharePoint server or cloud service?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- I cannot scan over a network. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Where do I place a legal-size document on my product to scan it?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I change the Power Off and Sleep Timer settings?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I restore my product's default settings?
- How do I add a network product if the Epson Universal Print Driver is already installed in Windows?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I install the Epson Universal Print Driver (PCL) with a network connection in Windows?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I add and assign scan jobs with Document Capture?
- What is a job in Document Capture Pro or Document Capture?
- Where can I find the IP address of my router?
- How do I change the font size of text when I print from software in Windows?
- How do I add my product as an IP printer on my Mac?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change the Sleep Timer setting?
- How do I change the Power Off Timer setting?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- How do I obtain the latest product software for Windows or my Mac?
- How do I check my product’s network status?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I find my SSID and network password?
- How should I transport or store my product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- How do I determine the number of pages the product has printed?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(866) 212-8743
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720